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OUR CREDO |
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Greet people with appropriate names and titles |
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Provide your name immediately once others have introduced themselves |
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Maintain eye-contact and listen attentively while talking to others |
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Avoid using jargons and use expressions that are easy to interpret |
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Treat everyone fairly |
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Listen to and treat our customers with friendliness when understanding
their needs and provide them with appropriate information and options |
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Accept complaints sincerely, say sorry, and take full responsibility in
finding
remedies when a mistake has been made |
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Pick up the phone within 3 rings |
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Do not criticize, condemn or complain |
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Give honest and sincere appreciation to others |
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Ask for permission to take up people's time |
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Are willing to go beyond what is expected of us |
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Protect our mission and respect the differences among us |
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Compliment each other and cooperate to create synergy |
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Treat our workplace like our homes |
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Consider training as a crucial part of career development |
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Think long-term |
